The ITSM Business Analyst is an ITSM subject matter expert with the ability to lead discussions, draw-up documentation, and implement ITSM solutions.
As a member of iZeno’s Professional Services organization, the IT Business Analyst will engage in presales activities and work with the Project Manager to ensure Project success.
We work endlessly and never leave any problem unsolved. We have an unwavering determination to solve complex technology challenges with our team of 100+ innovators working across Asia. Our team has experience delivering over 100 mission-critical applications, integrating AI & machine learning, DevOps, ITSM, cloud, CRM & CX, data analytics, and other leading technologies with our clients’ existing IT frameworks.
We can relate how technology can be so complex. That is why we endeavor to make your transformation as seamless as possible. Our resources are transparent to you, right from our first engagement. We share with you upfront what we have done, what we can do and we deliver as we promised.
What You'll Be Doing
As a member of iZeno’s Professional Services organization, the IT Business Analyst will engage in presales activities and work with the Project Manager to ensure Project success.
We work endlessly and never leave any problem unsolved. We have an unwavering determination to solve complex technology challenges with our team of 100+ innovators working across Asia. Our team has experience delivering over 100 mission-critical applications, integrating AI & machine learning, DevOps, ITSM, cloud, CRM & CX, data analytics, and other leading technologies with our clients’ existing IT frameworks.
We can relate how technology can be so complex. That is why we endeavor to make your transformation as seamless as possible. Our resources are transparent to you, right from our first engagement. We share with you upfront what we have done, what we can do and we deliver as we promised.
What You'll Be Doing
- Collaboratively work with customers, project team members and partners in defining and documenting business requirements
- Conduct Training
- Work with delivery team on Quality Assurance activities
- Work with customers and the project team to troubleshoot and resolve issues
- Work with Sales on pre-sales activities
Skills You'll Need
- Minimum 5 years of experience in Business Analysis in a software professional services organization
- Ability to cut through ambiguity to identify core issues
- Strong understanding of enterprise software and enterprise software implementation projects
- Strong experience with business process definition and design
- History of successful project completion for projects where you have worked on the requirements
- Familiar with project management and/or other tracking tools
- Attention to detail and ability to meet deadlines
- Excellent communicator (written and verbal) with the ability to facilitating and lead requirements sessions with business users, IT and management
- Goal-driven, self-starter, able to thrive in a fast-paced environment
- ITIL v4 certification preferred
- Project management cert. (e.g. PMP) desired but not essential
- Jira Service Management experience is beneficial