Prudential - UX Designer

Location: Singapore
Business sector: UX Design
Salary: S$5000 to S$7500
Job reference: 613644
Published: about 1 month ago
Responsibilities:
  • Support the overall direction and strategy for the Customer Experience function through UX Design
  • Collaborate closely with cross-disciplinary teams of business stakeholders, designers, copywriters, product managers and developers
  • Understand the business and the customer needs, problems and goals
  • Use data and research insights provided by the Customer Insights team to guide experience design solutions
  • Distil complex processes Support the overall direction and strategy for the Customer Experience function through UX Design
  • Collaborate closely with cross-disciplinary teams of business stakeholders, designers, copywriters, product managers and developers
  • Understand the business and the customer needs, problems and goals
  • Use data and research insights provided by the Customer Insights team to guide experience design solutions
  • Distil complex processes into simple, clear and focused solutions
  • Contribute to strategy development and definition of key features of aesthetically pleasing and intuitive solutions (responsive web, native apps, in-person and tele-experiences) for our customers, partners and agents
  • Map user flows, create wireframes and interactive prototypes to effectively communicate end-to-end experiences, interaction models, and design ideas
  • Collaborate with external vendors and ensure the defined UX / UI style guides and principles are followed
  • Gather and integrate user feedback for ongoing improvements
  • Manage multiple, complex projects in parallel in a fast-moving environment
  • Participate in workshops to facilitate co-creation, alignment, and understanding to determine our users' challenges, improve and optimise processes, and help uncover ways to ensure the value of our solutions are made clear
  • Help establish governance and monitoring processes to promote brand adherence, consistency and quality across customer experiences and channels while remaining flexible and open to new ideas
Qualifications:
  • BA or BS degree in a design-related discipline such as Visual Communications Design, Human-Computer Interaction Design, Industrial Design, Visual Arts, Graphic Design
  • Demonstrable proficiency in industry-standard design and prototyping tools (especially Figma and also Axure, Adobe Creative Suite, Invision, and Sketch)
Work Experience:
  • 6 to 9 years of relevant design experience with min. 4 years as a UX Designer
  • Strong design portfolio of own work
  • 3 to 5 years of experience in the financial services industry, preferably in insurance, is an advantage
Personality Traits:
  • Exceptional eye for visual and interaction details
  • Strong interpersonal, communication and presentation skills
  • Excellent analytical and creative problem-solving skills
Competencies:
  • User Experience Design
  • User-Centred Design
  • User Research
  • User Testing
  • User Persona Creation
  • User Flow
  • Wireframe
  • Prototyping
  • Responsive Design
  • App Design
  • Stakeholder Management
  • Into simple, clear and focused solutions
  • Contribute to strategy development and definition of key features of aesthetically pleasing and intuitive solutions (responsive web, native apps, in-person and tele-experiences) for our customers, partners and agents
  • Map user flows, create wireframes and interactive prototypes to effectively communicate end-to-end experiences, interaction models, and design ideas
  • Collaborate with external vendors and ensure the defined UX / UI style guides and principles are followed
  • Gather and integrate user feedback for ongoing improvements
  • Manage multiple, complex projects in parallel in a fast-moving environment
  • Participate in workshops to facilitate co-creation, alignment, and understanding to determine our users' challenges, improve and optimise processes, and help uncover ways to ensure the value of our solutions are made clear
  • Help establish governance and monitoring processes to promote brand adherence, consistency and quality across customer experiences and channels while remaining flexible and open to new ideas