Working Location: NTUC Health Co-operative Limited, Ubi Ave 1, #08-01, Singapore 408935
Duties and Responsibilities:
● Collaborate with internal and external stakeholders to define network, IT infrastructure and equipment requirements, and develop comprehensive project plans to meet the technological needs of the event
● Oversee End-User Services (EUS) department, managing their on-site schedules and dashboard reporting.
● Lead and guide the EUS team in efficiently addressing user tickets related to hardware, software, networking, etc.
● Manage endpoints staging and onboarding to device management systems & endpoints asset management records.
● Ensure adherence to timelines, budgets, and quality standards.
Equipment Procurement
● Understand and define the network specifications to meet the requirement of different functional area’s
● Oversee the supply, setup, and maintenance of IT equipment required for the event, including hardware, software, and networking devices
Equipment Installation and Configuration
● Oversee the installation, configuration, and connectivity of IT equipment for proper integration.
● Ensure IT Systems are secure, scalable and meet event requirement
Maintenance and Support
● Develop and implement risk management strategies to mitigate potential technology-related disruptions and ensure the reliability and stability of IT systems and equipment during the event.
● Establish maintenance schedules, conduct inspections, and coordinate repairs or replacements.
● Develop and maintain documentation of all related processes and procedures
● Recommend and evaluate technology upgrades and refresh to maintain optimal performance and security
Security and Compliance
● Collaborate with IT security teams to implement security measures and provide assistance in security investigations to ensure compliance with regulations and policies.
Vendor Management
● Build and maintain relationships with vendors and service provider
● Negotiate service contracts and ensure effective communication for timely support and maintenance according to service levels.
Budget and Asset Management
● Manage the IT equipment budget, forecast expenses, and optimize
● Assist in implementing equipment asset management strategies, including monitoring lifecycles and tracking inventory.
Knowledge Management
● Maintain records of equipment inventory, maintenance, and service contracts.
● Prepare regular reports on equipment performance, maintenance costs, and compliance status.
Research and Emerging Technologies
● Stay updated on IT equipment trends and emerging technologies and implement strategies to align IT equipment with emerging technologies.
● Assist in evaluating new products and recommending innovative solutions for operational efficiency and cost-effectiveness.
Job Requirements:
● 3-5 years of experience or relevant certification in helpdesk and deskside support.
● Strong Knowledge in IT infrastructure (Servers, Networks, Cloud computing)
● Knowledge of Google Workspace, Microsoft Active Directory, File and Print Services.
● Strong understanding of computer hardware, including WindowsOS, Android, macOS, and iOS.
● Demonstrated problem-solving and troubleshooting skills, with comfort in navigating ambiguity.
● Ability to thrive in a results-oriented, fast-paced environment.
● Strong skills in vendor and stakeholder management.
Attributes We're Looking For
● Excellent track record of successful service delivery.
● Customer service mindset with strong people orientation.
● Excellent oral and written communication skills.
● Naturally positive attitude, maintaining patience and composure under pressure.
● Team-oriented mindset with a willingness to go the extra mile.
● Passionate about new technology and innovation.
● Fast learner, thinking lean, and inspiring to find better ways to perform routine tasks.
Duties and Responsibilities:
● Collaborate with internal and external stakeholders to define network, IT infrastructure and equipment requirements, and develop comprehensive project plans to meet the technological needs of the event
● Oversee End-User Services (EUS) department, managing their on-site schedules and dashboard reporting.
● Lead and guide the EUS team in efficiently addressing user tickets related to hardware, software, networking, etc.
● Manage endpoints staging and onboarding to device management systems & endpoints asset management records.
● Ensure adherence to timelines, budgets, and quality standards.
Equipment Procurement
● Understand and define the network specifications to meet the requirement of different functional area’s
● Oversee the supply, setup, and maintenance of IT equipment required for the event, including hardware, software, and networking devices
Equipment Installation and Configuration
● Oversee the installation, configuration, and connectivity of IT equipment for proper integration.
● Ensure IT Systems are secure, scalable and meet event requirement
Maintenance and Support
● Develop and implement risk management strategies to mitigate potential technology-related disruptions and ensure the reliability and stability of IT systems and equipment during the event.
● Establish maintenance schedules, conduct inspections, and coordinate repairs or replacements.
● Develop and maintain documentation of all related processes and procedures
● Recommend and evaluate technology upgrades and refresh to maintain optimal performance and security
Security and Compliance
● Collaborate with IT security teams to implement security measures and provide assistance in security investigations to ensure compliance with regulations and policies.
Vendor Management
● Build and maintain relationships with vendors and service provider
● Negotiate service contracts and ensure effective communication for timely support and maintenance according to service levels.
Budget and Asset Management
● Manage the IT equipment budget, forecast expenses, and optimize
● Assist in implementing equipment asset management strategies, including monitoring lifecycles and tracking inventory.
Knowledge Management
● Maintain records of equipment inventory, maintenance, and service contracts.
● Prepare regular reports on equipment performance, maintenance costs, and compliance status.
Research and Emerging Technologies
● Stay updated on IT equipment trends and emerging technologies and implement strategies to align IT equipment with emerging technologies.
● Assist in evaluating new products and recommending innovative solutions for operational efficiency and cost-effectiveness.
Job Requirements:
● 3-5 years of experience or relevant certification in helpdesk and deskside support.
● Strong Knowledge in IT infrastructure (Servers, Networks, Cloud computing)
● Knowledge of Google Workspace, Microsoft Active Directory, File and Print Services.
● Strong understanding of computer hardware, including WindowsOS, Android, macOS, and iOS.
● Demonstrated problem-solving and troubleshooting skills, with comfort in navigating ambiguity.
● Ability to thrive in a results-oriented, fast-paced environment.
● Strong skills in vendor and stakeholder management.
Attributes We're Looking For
● Excellent track record of successful service delivery.
● Customer service mindset with strong people orientation.
● Excellent oral and written communication skills.
● Naturally positive attitude, maintaining patience and composure under pressure.
● Team-oriented mindset with a willingness to go the extra mile.
● Passionate about new technology and innovation.
● Fast learner, thinking lean, and inspiring to find better ways to perform routine tasks.