Amadeus - Product & Business Development Specialist, APAC

Location: Singapore
Business sector: Digital Marketing
Job reference: 807798
Published: 9 months ago
You will be managing customer relationships - be the point of contact for day-to-day product inquiries, provide business process solutions, identify areas for customer growth.
Key Areas of Responsibility
  • Manage customer relationships – point of contact for day-to-day product inquiries, provide business process solutions, identify areas for customer growth using Navitaire products, support requirements for enhancements, conduct roadmap and enhancement presentations, monitor, and manage product-related issues.
  • Provide regional product support – act as a product advocate for the customer, channeling feedback from customers in the region, influence global roadmap / product direction, represent assigned region in internal meetings. Act as an advocate for, and on behalf of Navitaire and its product suite.
  • Provide customer implementation and upgrade support for new and existing customers –track progress of projects, provide product and change management support.
  • Provide sales support for potential customers – define agenda, attend meetings, conduct demos, provide product support.

Basic Qualifications:
  • Excellent verbal and written English communication skills
  • Excellent interpersonal and facilitation skills
  • Previous experience working directly with customers
  • Prior experience in working with Airline or Travel Industry products (such as New Skies)
  • Knowledge of airline and/or travel industry business processes
  • Knowledge of travel industry groups, practices and/or standards
  • Prior experience in any of the following: Business/System Analysis, Customer Service, Requirements Gathering/Analysis, Software Quality Assurance, Software Development, Training
  • Proven ability to document and solve problems and issues effectively
  • Proven discipline to work independently in a dynamic, fast-paced environment
  • Flexible work schedule; willing to travel
Preferred Qualifications:
  • Additional languages
  • Previous experience working with (such as using, envisioning, designing, or testing) travel industry systems or applications aside from Navitaire
  • Bachelor’s degree or above preferred
Diversity & Inclusion
We are an Equal Opportunity Employer and seek to hire the best candidate regardless of age, beliefs, disability, ethnicity, gender or sexual orientation.