Group Technology enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group Technology, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.
Key Accountabilities
- Perform root cause analysis and contribute to problem solving
- Ability to provide continuous improvement initiatives and automating recurring tasks to reduce toil for both end users and our own team
- A team player across all sub-teams within core infrastructures systems
- Able to provide quality service to business users
Responsibilities
- To provide day-to-day production support for the key Core Banking applications
- To carry out Level 1& 2 support rotations among the team members. Mostly on-call basis during off office hours.
- To carry out implementations on weekends.
- Ability to trouble-shoot technical related problems and take corrective action
- To develop monitoring tools/alerts to create proactive actions
- To work with third party vendor/support team to provide a seamless support model for the business.
- Able to take ownership of issues and follow through to closure.
- To coordinate and perform system maintenance process.
- To assist in rolling out of new version of the application adhering to the best practices of the release management procedures.
- To be able to drive himself/herself to learn new things while dealing with daily production support
- To communicate effectively and work efficiently with a group of people supporting both functional/technical areas.
Requirements
Technical Experience
- IT Support experience
- Technical skills on MongoDB/Postgres/Openshift, Unix Shell scripting is highly desirable.
- Working experiences in a Unix/Linux platform is a must.
- Knowledge of Kibana, Grafana and any other monitoring tools will be a big plus
- Development skills (Java) and knowledge of standard technologies (HTML, Javascript, XML, J2EE) is a plus.
- Working in a very collaborative and agile team, you are expected to work interdependently - collaborate, negotiate, make trade-offs, handle conflicts.
- Strong capability to solve problems, be an out-of-box thinker who frequently comes up with new ideas.
We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognizes your achievements.