Fairprice - IT Support Engineer

Location: Singapore
Business sector: IT Support
Job reference: 614146
Published: 6 months ago
You will be reporting to the Team Lead, IT Support to assist in support activities related to front-end/ back-end POS systems, Application maintenance and Daily Ticket issue resolution for the end user. You will conduct support activities with diligence, and always think of bringing the best experience to our internal customers.

What You'll Be Doing
  • Perform Installation, configuration and troubleshooting of POS systems and associated backend systems
  • System management (Admin and configuration) of application solutions, back end infrastructure and cloud platform
  • Managed all outlet installed systems (eg Self Service Kiosk, Kitchen display, etc) and and infrastructure aligned to SOP (standard operating procedure)
  • Assist in coordinating the execution of system testing and deployment
  • Providing technical support on-site or via remote-access systems
  • Ensures alignment to SLA for high level of outlet systems and infrastructure availability
  • Evaluates the systems issues and provides technical direction to L1/L2 IT support where required 
  • Collaborates with other business units to offer suggestions and resolve issues 
  • Assist in Improving the work processes and implement required automation according to the requirements of the stakeholders
  • Escalation and follow up with vendors for hardware malfunctions, software issues, and networking problems
  • Ensure quality reporting deliverables within organization guidelines, policies, and procedures

Skills You'll Need

  • Candidate must possess at least a diploma in Information Technology/Computer Engineering or equivalent
  • Min 2 years of IT support experience
  • Candidates without IT qualification must possess min 3 years of relevant working experience
  • Experience in Window Servers, Basic LAN and WAN troubleshooting
  • Working knowledge of SQL 
  • Ability to troubleshoot complex hardware and software issues.
  • Resilient and result focus team player with strong work ethic 
  • Good interpersonal skills.