Point-Star - Solutions Engineer

Location: Singapore
Business sector: Cloud Technology
Salary: S$2800 to S$3500
Job reference: 468918
Published: 7 months ago
Founded in Year 2008 in Singapore, PointStar is one of the region’s earliest technology providers in cloud solutions. We have transformed over 3,000 business organizations across the globe with industry-leading cloud services from technology giants like Google Cloud, Oracle NetSuite, Cisco and more.
PointStar has expanded beyond Singapore with establishments in Indonesia and Malaysia. We now have more than 170 employees across 3 countries and 7 offices.

The Role

The Solutions Engineer support the pre-sales process for and work alongside the sales representative to identify the customer's needs and generate customized business software solutions

What You'll Be Doing 

  • Advise customers on the set up of conference rooms, meeting rooms, training rooms and lecture halls on the setup of video conferencing facilities.
  • Perform the set up, of video conference room systems including varying types of microphones and sound amplification and mixing systems, data/video displays and projection systems, AV device control systems, video switching, robotic camera systems, professional audio and video recording systems and video streaming
  • Extensive knowledge of projection systems, graphic presentation software like PowerPoint, and hardware, as well as image scaling on various display types, environments and sizes
  • Versed in the set up and operation of various audio systems, including automated and manual mixers, and a wide variety of audio sources, such as computer audio and/or CD/DVD playback
  • Conduct site surveys independently or together with the salesperson to assess client needs.
  • Design solutions, diagram architectures to aid in the proposals by sales persons
  • Assist in the sourcing and procurements or parts and components
  • Ensure integration of components
  • Setup, test and commission the equipment upon client confirmation.
  • Work with freelancers or contractors to handle other outsourced works.

Skills You'll Need

  • Excellent customer service skills and professional presence
  • Knowledge of DSPs, signal flow and routing, AV controllers and installed audio-visual systems
  • Strong knowledge of current broadcast and AV industry practices, standards and procedures
  • High level of problem-solving skills and the ability to recommend and implement alternative set-up and/or operations for complex systems
  • Extensive experience with video and audio systems, lighting equipment, computers, and device control systems
  • Familiarity with computer networks (LANs, net connections and IP)
  • Ability to read and create wiring diagrams, CAD drawings and schematics
  • Solid work ethic – Patience and Exceptional Customer Service skills.
  • Ability to report for early morning and/or evening assignments as required
  • Ability to work weekends if required
  • General electrical knowledge (LV and analog signal)
  • Can thrive in an environment where priorities shift on a dime and schedule changes quickly
  • Familiarity with the following brands: Extron, Creston, Black Magic Design, Vaddio, Sennheiser, QSC, LeGrand AV, Aver, Zoom, Cisco Webex, Logitech