- Support the overall direction and strategy for the Customer Experience function through UX Design
- Collaborate closely with cross-disciplinary teams of business stakeholders, designers, copywriters, product managers and developers
- Understand the business and the customer needs, problems and goals
- Use data and research insights provided by the Customer Insights team to guide experience design solutions
- Distil complex processes Support the overall direction and strategy for the Customer Experience function through UX Design
- Collaborate closely with cross-disciplinary teams of business stakeholders, designers, copywriters, product managers and developers
- Understand the business and the customer needs, problems and goals
- Use data and research insights provided by the Customer Insights team to guide experience design solutions
- Distil complex processes into simple, clear and focused solutions
- Contribute to strategy development and definition of key features of aesthetically pleasing and intuitive solutions (responsive web, native apps, in-person and tele-experiences) for our customers, partners and agents
- Map user flows, create wireframes and interactive prototypes to effectively communicate end-to-end experiences, interaction models, and design ideas
- Collaborate with external vendors and ensure the defined UX / UI style guides and principles are followed
- Gather and integrate user feedback for ongoing improvements
- Manage multiple, complex projects in parallel in a fast-moving environment
- Participate in workshops to facilitate co-creation, alignment, and understanding to determine our users' challenges, improve and optimise processes, and help uncover ways to ensure the value of our solutions are made clear
- Help establish governance and monitoring processes to promote brand adherence, consistency and quality across customer experiences and channels while remaining flexible and open to new ideas
- BA or BS degree in a design-related discipline such as Visual Communications Design, Human-Computer Interaction Design, Industrial Design, Visual Arts, Graphic Design
- Demonstrable proficiency in industry-standard design and prototyping tools (especially Figma and also Axure, Adobe Creative Suite, Invision, and Sketch)
- 6 to 9 years of relevant design experience with min. 4 years as a UX Designer
- Strong design portfolio of own work
- 3 to 5 years of experience in the financial services industry, preferably in insurance, is an advantage
- Exceptional eye for visual and interaction details
- Strong interpersonal, communication and presentation skills
- Excellent analytical and creative problem-solving skills
- User Experience Design
- User-Centred Design
- User Research
- User Testing
- User Persona Creation
- User Flow
- Wireframe
- Prototyping
- Responsive Design
- App Design
- Stakeholder Management
- Into simple, clear and focused solutions
- Contribute to strategy development and definition of key features of aesthetically pleasing and intuitive solutions (responsive web, native apps, in-person and tele-experiences) for our customers, partners and agents
- Map user flows, create wireframes and interactive prototypes to effectively communicate end-to-end experiences, interaction models, and design ideas
- Collaborate with external vendors and ensure the defined UX / UI style guides and principles are followed
- Gather and integrate user feedback for ongoing improvements
- Manage multiple, complex projects in parallel in a fast-moving environment
- Participate in workshops to facilitate co-creation, alignment, and understanding to determine our users' challenges, improve and optimise processes, and help uncover ways to ensure the value of our solutions are made clear
- Help establish governance and monitoring processes to promote brand adherence, consistency and quality across customer experiences and channels while remaining flexible and open to new ideas