Singapore Tourism Board - Product Manager, Technology Product

Location: Singapore
Business sector: Project Management
Job reference: 666800-1
Published: 2 months ago
As a product manager in the Technology Product department, you will report to Assistant Director, Tech Product 1, and work closely with members within STB to fulfil our strategic objective of championing visitor needs by deepening our understanding, identifying opportunities and bridging gaps on the One Singapore Experience, enabling the delivery of high-quality visitor experiences, enabled by Tourism Information and Services Hub (TIH) and its suite of services, such as a Visit Singapore Account (VSA), Recommendation Engine and Itinerary Planner.

The Singapore Tourism Board (STB) is a statutory board under the Ministry of Trade and Industry of Singapore. It champions the development of Singapore's tourism sector, one of the country's key service sectors and economic pillars, and undertakes the marketing and promotion of Singapore as a tourism destination.

What You'll Be Doing

You will assume the role of a Product Manager, furthering the vision of the Tourism Information & Services Hub (TIH) as a one-stop platform connecting all tourism businesses to a repository of quality information and software services, to enable all businesses to develop their digital experiences and services to deliver a better experience for travelers.

The role entails:
• Performing data analytics by gathering information about user behaviour and presenting precise insights to drive product enhancement and performance reporting.
• Working with the product managers and partnership teams to drive co-creation initiatives with industry stakeholders to trial new uses of TIH products
• Developing go-to-market plans for new features of TIH, including managing the end-to-end process of bringing pilot industry players on board to ensure a successful launch and achieve impact for our tourism businesses.
• Ensuring and driving operational excellence of the TIH platform and services.

Skills You'll Need

Competency requirements:
• Showing good business acumen, analytical thinking and judgement
• Working effectively within STB to achieve results
• Working effectively with stakeholders outside STB
• Serving with heart, commitment and purpose
• Being innovative and learning continuously
• Stakeholders’ engagement
• Business analysis
• Data analytics
• Product Go-To-Market
• Product Life Cycle Management
• Agile Methodology
• Systems Development, Implementation and Operations experience would be an advantage.
• Adobe Analytics skillset would be an advantage

Job requirements:
• Minimum three (3) years of working experience
• Team player with strong organisation and stakeholder management skills
• Excellent written, verbal communication, presentation and negotiation skills
• Experience in the use of analytics software for drawing product insights and performance reporting
• At least 2 years of working experience as a Product Manager developing software products, ideally in the travel and consumer space