Singapore Tourism Board - Senior Research Assistant / Assistant Manager Data Sc

Location: Singapore
Business sector: Data Analytics
Job reference: 665085
Published: about 2 months ago
The Singapore Tourism Board (STB) is a statutory board under the Ministry of Trade and Industry of Singapore. It champions the development of Singapore's tourism sector, one of the country's key service sectors and economic pillars, and undertakes the marketing and promotion of Singapore as a tourism destination.

What You'll Be Doing

To implement, manage, monitor and assemble surveys through the use of a survey platform to collect data and use data analytics to generate insights that help STB to make data driven decisions, that will drive growth of Singapore tourism.
• Support the project manager in implementation and execution of data collection through surveys by managing the end-to-end survey processes, such as capturing survey requirements, development, deployment and monitoring of surveys for the purpose of data collection from our tourists. Responsible for various aspects of vendor and contract management.

• Manage survey data collection operational work (e.g., weekly status reporting, survey campaign monitoring and management).

• Lead and execute the training and upskilling of business units in using the survey platform to build and launch their own surveys.

• Support test planning and test execution of enhancements to existing surveys.

• Develop software codes / scripts to automate and build data processing pipelines for survey data integration.

• Contribute to the development of new data models that integrate survey data with STB’s internal datasets.

• Apply data mining techniques, perform statistical analysis and build prototype analysis pipelines iteratively to provide insights from data at scale.

• Distil and present coherent insights using business intelligence tools (e.g. QlikSense) and carry out data storytelling to answer business questions. This may require building new dashboards from scratch based on user input and setting up the associated ETL workstreams.

Skills You'll Need

Competency Requirements:
• Achieving Results with others
• Analytical thinking
• Change management
• Project management
• Stakeholder management & relationship building
• Data Analytics – perform analysis on data using data analysis tools (e.g. R, SQL) and statistical techniques to obtain insights, patterns or relationships
• Data Visualisation – Ability to set up new QlikSense dashboard and communicate insights through visualisation

Job Requirements:
• Working knowledge of R and SQL
• Minimum 2 years experience with developing surveys on survey platforms (e.g. Qualtrics, Forsta)
• Minimum 2 years relevant experience in data analysis, data story telling, quantitative market research projects
• Survey project management, involving survey development, data quality, data mapping & integration, user acceptance testing
• Proven track record in engaging relevant stakeholders (within and outside of the organization)
• Experience in using visualisation tools & creating new dashboards (e.g. QlikSense)
• Strong presentation and communication skills with ability to express complex ideas in an easy-to-understand manner
• Strong command of written and spoken English