Role & Responsibilities
The Application Support Engineer provide technical support for application related issues and supports the investigation involving key technologies and application domains.
The candidate is responsible in complex problems requiring technology skillset or domain / workflow related experiences.
a) Maintain service operations documentation and guides. Develop supporting documentation for all Service Operation activities
b) Assist in implementation for standardization across technologies / domains of application
c) Assist in documentation of key application workflows
d) Liaise with vendor and users on issues log and status
e) Assist in investigation of complex user reported issues
f) Develop mitigating and/or preventive solutions
g) Provide 24/7 primary application maintenance support
Requirements
a) Diploma/Bachelor’s degree in computer science or other highly technical, scientific discipline.
b) 1-3 yrs of Technical / Application Support experience on multi technology platforms.
c) ITIL certification and service-oriented experience / background preferred.
d) Knowledge and understanding of IT industry environment and business needs