Amadeus - LEGS Support Engineer

Location: Singapore
Business sector: IT Support
Job reference: 807802
Published: 2 months ago
You will work with our Airport clients and respond remotely to various end-user support requests.
Roles And Responsibilities:
  • To respond remotely (via phone and/or online) to various end-user support requests arising from our Airport clients.
  • Support includes installing, diagnosing, repairing, maintaining and upgrading hardware, equipment and software related to mission critical Automated Bag Drop services at the Airport.
  • Manage and resolve hardware and application support issues.
  • This position may require being on call 24x7 at times to address alerts generated by the monitoring system to ensure timely response to critical client related issues.
System/Application/Network Support:
  • Diagnose and quickly resolve a wide range of applications and networking problems to help minimize downtime
  • Troubleshoot bag drop and/or kiosk network connectivity in a LAN/WAN environment
  • Request and coordinate 3rd party vendor support
  • Escalate issues/problems to appropriate support team member, when required
  • Provide user data and application recovery
  • Use diagnostic tools and methodologies to load, copy and customize operating system configurations for deployment
  • Familiarize end users on basic software, hardware and peripheral device operation
  • Take ownership and responsibility of queries, issues and problems
  • Work with 3rd party vendor support contacts to resolve technical issues
  • Escalate and involve experts where required in order to resolve issues as quickly possible
  • Maintain IT records and tracking for area of responsibility
  • Work with other IT staff regarding new builds and upgrades
Customer Focus:
  • Maintain high levels of customer service providing efficient and effective support in a friendly and professional manner
About ideal candidate:
  • Diploma with a minimum of 2 years’ working experience.
  • Hands on experience in mechanical or electrical would be an advantage
  • Previous baggage handling, airport services and/or engineering domain experience would be an advantage
  • Exceptional communication skills (verbal and written)
  • Has troubleshooting skills in computer networking, hardware & software issues
  • A self-starter, with a 'can do' attitude and a strong client focus
  • Conscientious, self-motivated and positive working attitude
  • Meticulous work ethic
  • Able to work independently
  • Willing to work shift – 24x7
Diversity & Inclusion
We are an Equal Opportunity Employer and seek to hire the best candidate regardless of age, beliefs, disability, ethnicity, gender or sexual orientation.