Merkle Singapore - Account Manager

Location: Singapore
Business sector: Digital Marketing
Job reference: 857697
Published: 25 days ago
Startdate: 28 March 2024 - 28 March 2024

Merkle is a leading data-driven customer experience management (CXM) company that specializes in the delivery of unique, personalized customer experiences across platforms and devices. For more than 30 years, Fortune 1000 companies and leading nonprofit organizations have partnered with Merkle to maximize the value of their customer portfolios. The company’s heritage in data, technology, and analytics forms the foundation for its unmatched skills in understanding consumer insights that drive hyper-personalized marketing strategies. Its combined strengths in performance media, customer experience, customer relationship management, loyalty, and enterprise marketing technology drive improved marketing results and competitive advantage. With 14,000 employees, Merkle is headquartered in Columbia, Maryland, with 50+ additional offices throughout the Americas, EMEA, and APAC. Merkle is a Dentsu company.
 
Responsibilities

  • Build effective client relationships and acts as day-to-day client partner; working with them to achieve their marketing objectives and works to nurture and grow the relationship

  • Owns projects from initial scoping and brief through to execution with support from the senior account team

  • Is a committed, responsible and confident leader of projects, who can work both independently and as part of the wider team

  • Has an overall understanding of digital marketing and is able to grasp how each facet of marketing drives business impact

  • Brief delivery teams and third parties to ensure all parties are fully equipped with the required information and expectations are fully met

  • Help client and internal stakeholder prioritise projects based on context 

  • Manage and streamline process with client and internal teams for more effective account management

  • Helps to manage client finance process (PO filing, invoicing, remittances) and supplier finance tasks

  • Manages resource usage and suggests opportunities to improve margin, resulting in accurate and timely billings

  • Attends weekly client meetings and actions client requests and briefs in a timely manner

  • Owns day-to-day client communication, including contact reports.

  • Always provides the standard of service to the client that meets and exceeds client expectations

Experience / Knowledge Required

  • Excellent interpersonal and presentation skills and the ability to confidently communicate with clients

  • Champions a problem solving mindset and be solutions-oriented

  • Highly enthusiastic, self-motivated, meticulous and detail orientated

  • A confident and safe-pair of hands for both the agency and clients

  • Strong time management skills with an ability to prioritise

  • Up-to-date on relevant marketing trends and innovations

  • Works well individually and as a team player

  • Experience of working on a fast-paced account across multiple projects and managing multiple stakeholders

  • Detail-oriented individual

  • Strong oral/written communication and negotiating skills

  • 3-5 years of working experience preferably within a B2B agency and/or technology company